So you never miss another call

Nobody is putting a robot in front of anyone. It picks up what nobody picks up today: the call that rings nine times and cuts off, the Sunday message, the same question as always. It says it is an assistant from the first sentence, because the law requires it and because pretending is what actually makes people angry. And whatever it does not know, or anything that looks delicate, goes to someone on your team with the whole conversation in writing.

We hear that a lot, and fairly: what was sold for years were button menus that dragged the customer around until they shouted for a human. The difference is not only the technology, it is where we draw the line: this answers what it can answer and escalates the rest quickly, instead of holding on to the customer at all costs. And if the audit shows it adds nothing in your case, we say so.

Classic chatbots run on button menus and closed scripts: step off the tree and they understand nothing. An AI agent understands natural language, looks up your real data (catalogue, prices, calendar, orders), executes actions in your systems and knows when to pass the conversation to a person. We design it with the specific context and tone of your company.

Yes, on your website and by phone. WhatsApp Business and other networks (Instagram, Messenger, Telegram) are a separate extra, with their own set-up fee. It keeps the same quality of answer across every channel, so your customer gets the same service wherever they write or call.

The voice is natural and the conversation fluent, but we do not play at deception: the assistant identifies itself as a virtual assistant. The EU AI Act requires it and, beyond that, it is what earns trust. What your customer does notice is that someone picks up on the first ring.

No. You keep your number and forward the calls to ours, so your customers keep calling the same place. We can set it to take every call, only the out-of-hours ones, or only the ones your team does not manage to pick up.

We always design an escalation path. When a case is complex, needs human judgement or the customer asks for it, the agent gathers the full context of the conversation and routes it to the right person on your team, without the customer having to repeat anything.

Yes, with the explicit written consent of the person whose voice is cloned. It is a legal requirement and a line we do not cross. From there, that voice works for voiceovers, training, campaigns and the phone system itself, in several languages and with no re-recording.

From idea to production usually takes under a month, depending on the channels and integrations. The first week is briefing and use cases; from there we design the flows, build, test with real conversations and go live.

Yes. Text is processed by an inference provider in the European Union (TensorX, in Dublin and Helsinki), which does not train models on your data. The phone assistant’s voice is processed by ElevenLabs in the United States, certified under the EU-US Data Privacy Framework and with standard contractual clauses. By default the voice is not recorded and transcripts are kept for 90 days, or whatever period we agree with you; on the Complete phone assistant, every message reaches you by email. We comply with GDPR and the EU AI Act, with encryption and security best practice. The providers are listed on the sub-processors page.