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Frequently asked questions

Everything you want to know before taking the leap

We have gathered the most common questions about our AI and automation projects. If anything is still unclear, let us talk whenever you like.

Where to start

Find your answer by category.

23 questions grouped into 5 sections. Jump straight to the one you need.

The essentials

General

Who we are and who we work for.

What is AIGiner?

An AI and automation company in Barcelona, AIGiner S.L. It has two divisions: Solutions (automation, AI agents and chatbots, AI consulting and training, and Shara, our platform, in private beta) and Labs (websites, video, avatars and ads).

Where are you based?

In Barcelona. The registered address is Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain; it is an administrative address and we do not see visitors there. We work by video call, and in person if you are nearby.

Who is behind it?

Adrián Martínez (CEO: technology, product, web and Labs) and Gabriela Hintermayer (CBO: sales strategy and clients, and sole director). We founded AIGiner in 2026.

What kind of companies can benefit from AI?

Any company with repetitive processes, large data volumes or a need to optimize operations can benefit. We mostly work with freelancers, professionals and SMEs, and the scope of each project is adjusted to the size of the company.

Do I need technical knowledge to use the solutions?

No. We design intuitive interfaces and provide full training for your team so they can get the most out of AI with no prior technical knowledge.

Do you work with freelancers and SMEs, or only with large companies?

Our focus is freelancers, professionals and SMEs: companies that want to take advantage of AI without an in-house technical team. Whatever your size, we adapt the scope to your reality and your budget.

What is Shara, and how is it different from a custom project?

Shara is our product: a platform of AI employees organized by department (sales, support, operations and more). It is in private beta and not open for sign-ups yet, so what you can hire today is a custom project: we design and build it for your business, around your processes and your tools.

From idea to production

Implementation

How and how quickly we get your solution up and running.

How long does implementation take?

It depends on the scope, and the timeline goes in writing in the proposal. As a guide, an Essential-size automation or chatbot usually takes two to four weeks; a whole area takes longer.

What does the process look like from start to finish?

We start with a free audit to understand your processes and spot opportunities. Then we design and build the solution in short, visible iterations, test it in a real environment and, finally, deploy it while training your team. From there we keep optimizing with real usage data.

Do I have to change the tools I already use?

No. We work on top of your current stack and integrate with what you already have: CRM, ERP, email, WhatsApp or whatever tool it may be. The idea is for AI to power your operations, not force you to start from scratch.

What do you need from my team during the project?

Very little time, well spent: an initial session to understand the processes, access to the tools involved and a point of contact to validate the iterations. We do the technical work; your team only contributes business knowledge.

Cost and terms

Pricing and contracts

How we quote projects and under what terms we work.

How much does an AI automation project cost?

It depends on the scope, and the quote is fixed before we start. As a guide, excluding VAT: an automation from €890, a chatbot from €800, the phone assistant from €490 set-up plus €129 a month, and the Diagnosis and plan €590. The audit is free.

Are there long-term contracts or lock-in periods?

No. We do not work with lock-in periods. If at any point you want to stop, you stop. We would rather you stay with us because the solution adds value, not because a contract forces you to.

Does the initial audit cost anything?

Nothing. The audit is free, with no strings attached: a call of about 30 minutes and one written page with up to 5 automatable processes, their estimated hours and which product or size fits you. We only bill if you decide to hire us.

How is ongoing maintenance billed?

After delivery you can contract maintenance and continuous improvement through a clear monthly fee, or pay per one-off intervention. We always explain what each option includes so you can pick the one that fits you best, also with no lock-in.

Privacy and compliance

Data and security

How we handle and protect your company information.

How is my data protected?

With encryption in transit and at rest, access only for the people working on your project, and GDPR applied by design. The server, the database and text inference are in the EU; anything that leaves it, with its safeguard, is on the sub-processors page.

Are you GDPR compliant?

Yes. We design every solution in line with the General Data Protection Regulation. We sign the necessary data processing agreements, minimize the data processed and make sure sensitive information is handled only where and how it should be.

Is my data used to train third-party models?

We do not use your business data to train public models. We work with providers that offer no-retention, no-training modes, and whenever possible we keep processing within environments controlled by us or by you.

Where is the data hosted, and who has access?

We prioritize infrastructure within the European Union and apply the principle of least privilege: only the people who need access for the project get it. We apply encryption in transit and at rest, and document which tools are involved in each flow.

After delivery

Support and maintenance

What happens once your solution is up and running.

What return on investment can I expect?

It depends on the process, which is why we don't quote a starting percentage. During the free audit we measure how many hours the task you want to automate takes you today and what that time costs. With that figure we work out the expected return for your specific project and you get it in writing before deciding whether to go ahead. If the numbers don't add up, we tell you.

What does support include once everything is running?

If you have a maintenance plan: monitoring, incident resolution, adjustments when your processes change and continuous improvements based on usage data. We do not disappear after delivery: we are your go-to AI technical team.

What happens if an automation stops working?

If you have a maintenance plan, we monitor critical workflows and get alerted if something fails, so we often catch it before you do. If an incident comes up, we prioritize it based on its impact on your business and keep you informed until it is resolved.

Can you expand or adapt the solution later on?

Yes. We build on a modular architecture designed to grow. As your business evolves we can add new workflows, connect more tools or scale what already exists, without having to redo everything.

Still have a question?

If you have not found your answer, ask us directly.

We answer every request within 24 business hours. No endless forms, no strings attached: just a clear conversation about your case.