Contact
The fastest way to talk to us is to email us at the address that best fits your query. We reply during working hours.
Briefly tell us:
- What problem you want to solve.
- What tools you use today (CRM, accounting, messaging…).
- When you’d like to start.
With that, we can already guide you without needing a first meeting.
Email by topic
Section titled “Email by topic”Every address reaches the same people on the team; picking the right one helps us answer sooner. If in doubt, write to hello@aiginer.com.
| What for | Address |
|---|---|
| Anything (if unsure, this one) | hello@aiginer.com |
| Quotes, pricing and contracting | sales@aiginer.com |
| Creative work from Labs: websites, video, avatars and ads | labs@aiginer.com |
| Support for existing clients | support@aiginer.com |
| Invoices, payments and receipts | billing@aiginer.com |
| Training and the academy | training@aiginer.com |
| Partnerships and collaborations | partners@aiginer.com |
| Press and media | press@aiginer.com |
| Contracts and legal matters | legal@aiginer.com |
| Confidentiality agreements (NDA) | confidentiality@aiginer.com |
| Privacy and questions about your data | privacy@aiginer.com |
| Exercise your GDPR rights (access, erasure, objection…) | dpo@aiginer.com |
| Cookie policy | cookies@aiginer.com |
| How we use AI (AI policy) | ai@aiginer.com |
| Website accessibility | accessibility@aiginer.com |
| Security and vulnerability reports | security@aiginer.com |
| Request a new integration | integrations@aiginer.com |
| Access to the Shara API | api@aiginer.com |
Note: email from aiginer.com is signed with DKIM and protected by SPF and DMARC. If a message claiming to be from us arrives from another domain, or asks for payments or passwords in an odd way, forward it to
security@aiginer.com: it could be impersonation.
If you prefer a form to an open email, there are two:
- Contact form: www.aiginer.com/contact. Pick the reason, tell us what you need and, if you like, leave a phone number.
- Free audit: www.aiginer.com/free-audit. Six questions you answer in about two minutes, then a call of about 30 minutes. You keep a one-page write-up with up to 5 processes worth automating and their estimated hours, whether you hire us or not.
Both store the data in our own inbox, a database under EU jurisdiction. We don’t use intermediaries such as Typeform or Web3Forms.
Social media
Section titled “Social media”- LinkedIn: AIGiner
- Instagram: @aiginer.ai
- TikTok: @aiginer
- YouTube: @aiginer
- X: @aiginer
Where we are
Section titled “Where we are”Barcelona, Spain. The registered address in the legal notice (Gran Via de Carles III, 98, 08028 Barcelona) is an administrative address: we don’t receive visitors there. If you are in or around Barcelona we can meet in person; otherwise we talk by video call.
- Monday to Friday, 9:00-18:00 (Madrid time), except Barcelona public holidays.
- Weekends and public holidays: we reply on the next business day.
- Clients under contract: the channel and response times for incidents are the ones set in their contract.