How we work
Five phases, always the same, with no surprises on the invoice or on the calendar. This is what happens from the moment you write to us until you have a working system.
The process, in five phases
Section titled “The process, in five phases”| Phase | What happens | Typical timeline |
|---|---|---|
| Initial contact | You tell us what problem you want to solve, what tools you use today and when you’d like to start. | Reply during working hours |
| Free audit | A 30-minute call about how you work today. No cost, no commitment. | One written page with up to 5 processes |
| Closed proposal | Scope, price and timeline in writing when you decide to move forward. | No surprises on the invoice |
| Iterative build | We design, develop, test and deploy with periodic review and a single fixed point of contact on our side. | An Essential size usually takes two to four weeks; the exact timeline goes in writing in the proposal |
| Delivery and support | Knowledge transfer so your team can operate the system, plus optional ongoing support. | Monthly support, cancellable at any time |
The free audit, the usual starting point
Section titled “The free audit, the usual starting point”Most projects start with the free audit: a 30-minute call with the person who will build it. You keep one written page with:
- Up to 5 processes you could automate.
- Their estimated hours per month.
- Which product or size fits each one.
It is yours whether you hire us or not.
When you need a plan
Section titled “When you need a plan”When you need a plan rather than a single automation, there is the Diagnosis and plan: the map of your processes, two or three cases with their estimated return and a 6-12 month plan, in two to three weeks. €590 + VAT, deductible from the project if you hire it within 60 days. No workshops or follow-up included.
During the build
Section titled “During the build”- Short, focused meetings, with a concrete outcome in mind. No filler presentations.
- Open documentation: you see the flows, the real operating costs and, when applicable, the code.
- Periodic iteration with a fixed point of contact. You don’t repeat context to three different people.
- No opaque subcontracting: if a project needs a third party, we tell you upfront.
- Real confidentiality: we sign an NDA if you ask (see Confidentiality).
After delivery
Section titled “After delivery”We don’t disappear after deployment. We monitor critical flows and get alerted if something fails, often before you notice. Ongoing support is monthly, with no lock-in: whenever you want to stop, you stop.
Natural next step: check out the service catalog or start directly with the free audit.